Within the framework of the DIGISENIORBANK project, the Slovenian town of Rogaška Slatina hosted the ‘Inclusive Digital Banking Training for Trainers’ activity. Organised by the local institution LURS, this five-day event (10th-14th November 2025) brought together 15 professionals from Spain, Slovenia and Turkey to address digital financial literacy, pedagogical methodologies tailored to senior citizens, and digital security. Throughout the sessions, participants combined theoretical learning with practice by using tools such as the ‘Digital Banking Literacy Kit’, banking environment simulations and the design of educational workshops. Additionally, the programme included academic visits and cultural activities that facilitated the exchange of experiences and international cooperation among the participants.
COURSE AGENDA
Day 1: Monday, 10th November – Digital Inclusion and Pedagogical Foundations
09:30 – 11:00 h.: Official Opening of the Course and Session 1: Understanding the Digital Divide
– Wellcoming and presentation of the partners and participants.
– Analysis of the barriers (psychological, confidence, accessibility) that older people face with technology (Horizon XXII).
11:00 – 11:30 h.: Coffee break.
11:30 – 13:00 h.: Session 2: Introduction to the “Digital Banking Literacy Kit”
– Presentation of the structure, objectives and contents of the manual as a key training tool (Egestionpyme).
13:00 – 14:30 h.: Lunch.
14:30 – 16:30 h.: Workshop 1: Pedagogies for the Education of Older Adults
– Strategies for creating a safe, patient and effective learning environment (LURS).
17:00 h.: Cultural Activity: Guided tour of Rogaška Slatina.
Day 2: Tuesday, 11th November – Banking and Cybersecurity
09:30 – 11:00 h.: Session 3: The Kit in Practice – Basic Banking Operations
– Using simulators to practice balance enquiries, transfers and bill payments (KEPDER).
11:00 – 11:30 h.: Coffee break.
11:30 – 13:00 h.: Workshop 2: Don’t be fooled! Cybersecurity and Fraud Prevention
– How to create secure passwords and recognise common phishing scams.
– Role-playing dynamics to identify risks (Egestionpyme).
13:00 – 14:30 h.: Lunch.
14:30 – 16:00 h.: Session 4: Facilitation and Doubt Resolution
– Techniques for handling common questions and adapting technical language (Horizonte XXII).
Day 3, Wednesday, 12th November – Digital Tools and Workshop Design
09:30 – 10:30 h.: Session 5: Beyond Banking – Bizum and Other Tools
– Practical simulations on the use of mobile applications for fast payments (Egestionpyme)
10:30 – 11:00 h.: Coffee break.
11:00 – 13:00 h.: Study Visit: Meeting with trainers and students from the University for the Elderly in Rogaška Slatina for an exchange of experiences.
13:00 – 14:30 h.: Lunch.
14:30 – 16:30 h.: Workshop 3: Designing Local Workshops (Part 1)
– In country groups, participants will start designing the curriculum for the workshops they will implement in their communities (LURS).
Day 4, Thursday, 13th November – Practical Application and Co-creation
09:30 – 11:00 h.: Workshop 4: Design of Local Workshops (Part 2)
– The groups finalise their proposals, defining materials, times and evaluation methods (LURS).
11:00 – 11:30 h.: Coffee break.
11:30 – 13:00 h.: Session 6: Presentation of Workshop Plans (LURS)
– Each national group presents its plan to the other participants.
– Constructive feedback and co-creation session to improve the proposals.
13:00 – 14:30 h.: Lunch.
14:30 – 16:00 h.: Session 7: Learning Evaluation.
– How to measure impact and competence acquisition in senior workshops in a simple and accessible way (KEPDER).
20:00 h.: Social Dinner.
Day 5. Friday, 14th November – Sustainability, Evaluation and Closure
10:00 – 11:00 h.: Coordinators’ Meeting
11:00 – 11:30 h.: Coffee break.
11:30 – 12:00 h.: Closing Session: Handing out Europass Certificates and Official Farewell.
